Committed to Quality and Attention, Every Detail Matters

We specialize in handwashing and detailing cars, trucks, SUVs, trailers and recreational vehicles. We use high-quality, non-abrasive cleaning and protective products to ensure your vehicle's interior and exterior look their best.

Vehicle Condition & Damage Waiver

Booking & Cancellation Policy

Thank you for choosing Sierra Auto Detailing. We specialize in mobile handwashing and detailing services for cars, trucks, and SUVs. To help us provide reliable, timely service to every customer, please review the following booking and cancellation policies.

Appointments

Appointments may be booked online at www.sierradetail.com and must be scheduled at least 24 hours in advance.

Appointment availability is subject to our service schedule and location. Because Sierra Auto Detailing is a mobile service, appointment times may occasionally be affected by traffic, weather, travel conditions, or circumstances beyond our control.

Service Packages & Pricing

Sierra Auto Detailing offers three service options:

Full Package
Light Package
Maintenance Package

Service rates generally range from $75 to $220, depending on the package selected, vehicle type and size, and services requested (pricing subject to change).

Pricing provided during booking is based on the information submitted by the customer. Additional charges may apply when a vehicle requires significantly more time or work than normally included in the selected package. When possible, any additional charges will be discussed with the customer before additional work is performed.

Cancellations & Rescheduling

We understand that plans change.

Customers may cancel an appointment up to 4 hours before the scheduled appointment time. Whenever possible, we encourage customers to reschedule rather than cancel.

Appointments canceled less than 4 hours before the scheduled appointment time may be considered a late cancellation.

If Sierra Auto Detailing needs to cancel or reschedule an appointment because of weather, equipment issues, illness, unsafe working conditions, or other unforeseen circumstances, we will contact you as soon as reasonably possible to arrange another appointment.

Mobile Service Requirements

Customers are responsible for providing accurate service-location and vehicle information when booking.

The vehicle must be accessible at the scheduled appointment time and located in an area where the detailing service can be performed safely and legally.

If applicable to the service being provided, the customer may be asked to confirm that appropriate access to the vehicle and necessary utilities is available.

Vehicle Condition

Customers are encouraged to remove personal belongings, valuables, and important documents from the vehicle before service begins.

Sierra Auto Detailing is not responsible for personal belongings left inside a vehicle. Customers should notify us before service of any known damaged, loose, fragile, aftermarket, or malfunctioning vehicle components that could be affected during normal cleaning or detailing.

Questions

Questions regarding an appointment or this Booking Policy may be submitted through www.sierradetail.com.

By booking an appointment with Sierra Auto Detailing, you acknowledge that you have reviewed and agree to this Booking Policy.

Last Updated: August 2026

Vehicle Condition & Damage Waiver Policy

Sierra Auto Detailing takes reasonable care when providing handwashing and detailing services. However, vehicles may have pre-existing damage, loose or weakened components, aging materials, or aftermarket modifications that can be affected during normal cleaning and detailing.

Customer Responsibility

Before service begins, customers are responsible for notifying Sierra Auto Detailing of any known:

Scratches, dents, cracks, chips, or other existing damage
Loose, damaged, cracked, or missing trim, moldings, emblems, badges, mirrors, handles, or other components
Chipped, cracked, repaired, or otherwise damaged glass or windshields
Peeling, chipped, oxidized, recently repaired, repainted, or otherwise compromised paint or clear coat
Loose or damaged interior panels, controls, vents, upholstery, stitching, or accessories
Aftermarket wheels, spoilers, body kits, wraps, decals, window tint, lighting, electronics, antennas, racks, or other modifications
Custom, modified, repaired, or non-factory-installed equipment or accessories
Any other area of the vehicle that may require special care

Customers should remove valuables, personal belongings, and loose items from the vehicle before the appointment.

Pre-Service Inspection

Sierra Auto Detailing may conduct a reasonable visual inspection of the vehicle before beginning service and may photograph or document existing damage, unusual conditions, or aftermarket components.

The absence of photographs or documentation does not indicate that the vehicle was free from pre-existing damage.

Loose, Damaged & Aging Components

Normal handwashing, vacuuming, wiping, drying, polishing, or detailing may expose or worsen damage to components that were already loose, weakened, deteriorated, improperly installed, repaired, or damaged.

Sierra Auto Detailing is not responsible for damage resulting from a pre-existing condition that was not caused by negligence during the detailing service.

Aftermarket & Custom Components

Aftermarket or custom vehicle additions may respond differently to cleaning products, water, pressure, heat, movement, or normal detailing procedures.

By requesting service, the customer acknowledges the additional risks associated with non-factory components and accepts responsibility for damage resulting from defects, improper installation, deterioration, incompatibility with normal detailing procedures, or conditions that were not reasonably apparent before service.

Sierra Auto Detailing reserves the right to decline cleaning or detailing any component that appears unsafe, excessively fragile, improperly installed, or at unreasonable risk of damage.

Damage Reporting

Customers should inspect their vehicle when service is completed and report any concerns as soon as possible.

If Sierra Auto Detailing becomes aware of accidental damage that may have occurred during service, we will notify the customer and work in good faith to review the circumstances.

Customer Acknowledgment

By booking and authorizing Sierra Auto Detailing to perform services on the vehicle, the customer acknowledges that:

The vehicle may contain pre-existing damage or wear.
Loose, damaged, deteriorated, repaired, custom, or aftermarket components may carry additional risk during detailing.
Sierra Auto Detailing is not responsible for damage caused by pre-existing conditions, ordinary deterioration, defective components, improper installation, or conditions that could not reasonably be identified before service.
This waiver does not release Sierra Auto Detailing from responsibility for damage directly caused by its negligence or intentional misconduct.

By proceeding with the scheduled service, the customer acknowledges and accepts this Vehicle Condition & Damage Waiver Policy.

Privacy Policy

Sierra Auto Detailing respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you visit www.sierradetail.com, book an appointment, or otherwise communicate with Sierra Auto Detailing.

Information We Collect

When you use our website or schedule an appointment, we may collect information that you voluntarily provide, including:

Name
Email address
Telephone number
Service address or appointment location
Vehicle information, such as vehicle type, size, make, or model
Appointment date and time
Service package selected
Information or special instructions you provide regarding your vehicle or appointment
Payment and transaction information, when applicable

Our website, booking provider, payment processor, or other service providers may also automatically collect certain technical information, such as IP address, browser type, device information, and website usage information.

How We Use Your Information

Information collected may be used to:

Schedule, confirm, manage, and reschedule appointments
Provide requested detailing services
Communicate with you regarding your appointment
Process payments and maintain transaction records
Respond to questions or customer service requests
Operate and improve our website and services
Prevent fraud or misuse of our services
Meet applicable legal, tax, accounting, and recordkeeping requirements

Payment Information

If online payments are offered, payments may be processed through a third-party payment provider. Sierra Auto Detailing may not directly receive or store your complete credit or debit card information.

Payment providers process information according to their own privacy and security practices.

Online Booking & Third-Party Services

Sierra Auto Detailing may use third-party providers to operate portions of our website, appointment scheduling, payment processing, communications, analytics, or other business functions.

These providers may receive information necessary to perform services on our behalf and may maintain their own privacy policies and practices.

Sharing of Personal Information

Sierra Auto Detailing does not sell your personal information.

We may disclose information to service providers that help us operate the business, process payments, manage appointments, maintain the website, or provide other necessary business services.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, prevent fraud, or protect the safety of Sierra Auto Detailing, our customers, or others.

Cookies & Website Technology

Our website or third-party website providers may use cookies or similar technologies to operate the website, remember preferences, understand website activity, and improve the customer experience.

Your browser may allow you to limit or disable cookies. Doing so may affect the functionality of certain website features.

Data Security

Sierra Auto Detailing takes reasonable measures appropriate for a small business to protect personal information under our control. However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer, appointment, and transaction information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, comply with legal obligations, and protect legitimate business interests.

Your Privacy Choices

You may contact Sierra Auto Detailing to request that we update or correct personal information you have provided to us.

Depending on applicable law and the nature of the information, you may also have additional rights regarding your personal information.

Children's Privacy

Sierra Auto Detailing's website and services are intended for customers seeking automotive detailing services and are not directed toward children. We do not knowingly collect personal information directly from children through our booking process.

Changes to This Privacy Policy

Sierra Auto Detailing may update this Privacy Policy periodically to reflect changes in our services, website, technology, or legal requirements. Revised August 2026.